At SPORT ZCX KL SDN. BHD., we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your shopping experience is as convenient as possible. Please review the following guidelines to understand our return process:

1. Returns

You may return most new, unopened items within 7 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

2. Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been used, damaged, or altered in any way will not be accepted for return.

3. Return Process

To initiate a return, please contact our customer service team at [email protected] within 7 days of receiving your order. Provide your order number and the reason for your return. Our customer service team will provide you with instructions on how to return your item.

4. Refunds

Once your return is received and inspected, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange for an exchange. We will do our best to accommodate your request, subject to product availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue and provide a replacement or refund as needed.

7. Final Sale Items

Please note that certain items may be marked as final sale and are not eligible for return or exchange. These items will be clearly identified on our website at the time of purchase.

8. International Returns

For international returns, please contact our customer service team for assistance with the return process and shipping instructions.

Contact Us

If you have any questions or concerns about our return policy, please contact our customer service team at [email protected] or +6011-5770 1456. We are here to help and will be happy to assist you with any issues or inquiries you may have.

Thank you for shopping with SPORT ZCX KL SDN. BHD.! We appreciate your business and look forward to serving you again in the future.